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Tuesday, 03 July 2007 |
This again is a REAL Example showing how a
Large Trusted company
Chooses to Deceive the Public and its customers.
The company here is British Telecom
Whether they are committing any Legal offence
is not for me to say
I have sent a Letter by Special Delivery to the
Chairman of BT for his comments
PS
I hope AOL and Wanadoo are Reading
Send some Sponsorship money for this site and a Comment of Support
Actual Events
I bought a HP Computer to hold sensitive code for the Advance project
I needed to use it on the Net, but I was concerned about a firewall
Therefore I chose a Slow Dial up connection
Which would prevent anyone downloading any files as it would take hours.
I looked in the list on my new computer to providers already installed
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BT logo
BT Name
A new customer would think that
This was a BT product.
Therefore if BT has Nothing to do with
The service then would that not be
Business Deception ?
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I chose BT Yahoo Anytime on a 600 hours per month 18 pounds
As I was already a BT customer and so I thought just one Bill
Plus they are British , and have a 0800 number for problems etc.
In other words I chose BT for the Brand and what it means to me
It took me nearly 20 goes to sign up but eventually it said successful and then came up on my computer as
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It then connected automatically everytime
I loaded the computer
Which was annoying as
I had to remember to
Switch it off as it slowed
Other programs
It says BT
It Gives a User name BT
This programmed Phone Number
It connects too ?????
BT Help desk in the end
Admitted
Is nothing to do with us
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I had to contact BT many times as the Service had problems
Each time they said they would contact the Internet Department
I heard nothing back.
In the end after many months a Manager spoke to me and said
This Server Number had NOTHING to do with us
You should contact you server provider.
It therefore appears British Telecom
have nothing to do with BT Yahoo in providing this service
It is obvious more NEW customers will be attracted to BT Yahoo
Than
Yahoo Nothing to do with BT
Help line somewhere
Having BT and the BT logo in the front of Yahoo is therefore a
Simple Deception
In a Business Sense AOL is the BIG Loser
As it would be most peoples choice
If BT was not on the list
We can only the imagine a MEMO has gone out to Senior BT managers
To think of ideas to raise revenue.
One has come up with
We know that BT is recognized and Trusted by UK people
Well if we let some other companies use the Brand and Logo
and we take 20% and do nothing for it
That will give us more Income
Is that not Deception
Well we are BIG and our customers are small
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Citizens Alliance
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